Who we are

ESQ Cleaning Services provides residential and commercial cleaning in London, Kent and Surrey. We are responsible for the personal information we use in connection with our website, esqcleaning.co.uk, and our cleaning services.

For privacy questions, requests or complaints, email info@esqcleaning.com or call 07487 800 123.

What information we collect

When you contact us, ask for a quote or book a service, we may collect:

• Your name, phone number, email address and, where relevant, your business name.

• The address where work is needed, collection and delivery details, and any access instructions needed for the job.

• Details of your enquiry, quote, booking and communications with us.

• Billing details, invoices and payment records.

We usually receive this information directly from you. If someone arranges cleaning on your behalf, such as a landlord, letting agent or employer, they may give us your contact details and information about the property or job. Our website may also record technical information such as your IP address, browser type and pages requested.

How and why we use your information

• Quotes, bookings and cleaning services. We use your details to prepare a quote you request, arrange appointments, provide cleaning services, coordinate access or collection and delivery, and handle billing. If you are the customer, we use this information to take steps at your request before entering a contract or to carry out that contract.

• General enquiries and work arranged by someone else. We rely on our legitimate interests in answering questions and coordinating services when you are a business contact, tenant, occupier or another person involved in a job arranged by someone else.

• Business records and legal duties. We keep records where necessary to meet legal obligations, including tax and accounting requirements. We also rely on our legitimate interests in resolving service complaints, handling disputes and keeping the website secure.

If you choose to withhold details we need, such as a service address or a way to contact you, we may be unable to provide a quote or complete the booking.

Who we share information with

We share relevant information with the people who need it to carry out the work or support our business. Depending on the circumstances, this may include cleaning or delivery contractors, website and email providers, payment or accounting providers, and professional advisers. We may also share relevant job information with the person or organisation that arranged the service, or disclose information to authorities where the law requires it.

If a supplier handles personal information outside the UK, we use a transfer mechanism permitted under UK data protection law. You can contact us for details of any applicable safeguards.

How long we keep information

We keep personal information for as long as we need it for the purpose described in this policy. For enquiries and quotes, this depends on how long we need to respond and follow up. For completed jobs, we consider how long we need the records for customer support, accounting and any outstanding disputes. We keep records for longer where the law requires it or where they are needed for a legal claim.

Cookies

Cookies are small files that websites can store on your device. Some cookies help the website function. Where UK law requires consent for a cookie or similar technology, we ask for your permission before using it. You can also block or delete cookies through your browser settings, although blocking some cookies may affect how the site works.

Your rights

Depending on how we use your information, you can ask us for a copy, ask us to correct it, ask us to delete it or restrict its use, object to its use, or ask for a portable copy. Where we rely on your consent, you can withdraw it at any time. You can also object to direct marketing at any time.

To exercise your rights or raise a privacy complaint, email info@esqcleaning.com. If you are unhappy with how we handle your complaint, you can contact the UK Information Commissioner’s Office on 0303 123 1113 or through its data protection complaints page.